Delivery Time:
Most orders ship within 3 business days from when your order was placed (sometimes the same day). If you require a rush order, please call us, at 1-800-398-9043 to discuss special arrangements.
Shipping Information:
Filati Outlet uses UPS Ground for most shipping within the United States. We've found that UPS provides the best value and reliability for you. If you desire more rapid delivery, we can ship 2nd day air or overnight in most cases and to most destinations. There is additional cost to ship overnight or 2nd day air and we would be happy to discuss that with you.
Refund, Returns and Cancellation Policies:
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. However, due to the fact that these are close-outs and discontinued yarns at discount prices, they will not be returnable. (This is the same return policy as our regular store in Rocklin.)
If you call to cancel an order and it has not been shipped, we will cancel the order immediately.
Frequently Asked Questions:
Minimum Order Requirements:
Filati Outlet has no minimum order requirements for any yarns. Feel free to call about your project or requirements - and don't forget to ask us for ideas. We can help you select the perfect yarn for your project!
Sales Tax:
Sales tax will only be added to orders that are shipped within the state of California. Shipments to other places will not have sales tax added.
Rush Orders:
In the event you would like to request a rush order on any of the items at Filati Outlet, please call us during normal business hours at 1-800-398-9043 or send us an email. We will do whatever we can to accommodate you.
